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Why should you attend? As a supervisor you are taking your first steps towards management. Moving from being alongside your colleagues to managing them is the hardest move you will ever face and that requires adjustment. You will have to change from completing tasks yourself to making it happen through others. To do this successfully, you will need to develop strong people management skills, team development and performance skills and effective delegation skills. Booking Information Turning 'Theory' into 'Practice'? This course is built on solid principles using tools and techniques and practical experiences to give you the confidence, people management skills and ability to achieve success for yourself and your team. You will learn how your natural skills and attributes can be applied to become successful in your new role. Key areas to be covered in the programme and documentation Responsibilities of your New Role Making your first move into management Defining the roles and responsibilities of the supervisor Assessing your own skills and areas that need to be developed Meeting the demands of your manager and team Fundamentals of Planning Planning and organising your priorities and workloads Establishing team and individual objectives Setting targets, maintaining quality and achieving results Empowerment and Delegation Delegating confidently and effectively for improved results Supervising people you previously worked alongside Decision Making Handling responsibility and decision making with confidence Becoming more assertive as a supervisor Problem Solving Managing conflict, difficult situations and disciplinary procedures Reprimanding your staff and applying disciplinary procedures Addressing and solving problems Dealing with difficult people and situations Time Management Applying practical time management techniques for yourself and your team Performance Management Introduction to recruitment – selecting, interviewing, job descriptions, induction and training needs Recognising the importance and the needs of your staff Listening to your staff, conducting performance evaluations and appraisals to retain and develop your staff Motivating and enthusing your staff – building the desire for results Stimulating individual growth and team development Maintaining quality standards within your team Recognising and managing de-motivation Personal Power Communicating effectively – written, verbal, body language and voice Improving your interpersonal skills for positive relationship building Ensuring you achieve results Taking charge of your personal and leadership development Action planning Benefits to you Gaining an insight into your own skills, needs and areas requiring development Developing key people management skills to ensure success in your supervisory role Setting targets, maintaining quality and achieving results Delegating confidently and effectively for improved results Managing conflict, difficult situations and disciplinary procedures Understanding your responsibilities and the expectations of you in your new role Who should attend? Supervisors, team leaders and junior or assistant managers who are new to their role or those who have no previous training in the basics of people management and effective supervisory skills. Why should you attend? As more organisations de-layer themselves and become more flexible, it is increasingly common to work on cross-functional projects. The requirement for more project-based skills outside the functional role demands a different set of technical and people skills. Booking Information Turning 'Theory' into 'Practice'? We understand the importance of practical industry project management skills and have therefore created a programme that will introduce you to the theories and methodologies essential to successful planning and controlling of projects. Of particular focus will be the development of the unique people management skills required to control and deliver performance on projects.
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